You've got people who know your business. What you don't have is enough hours in the day, or every skill the job now demands. Our co-managed IT services plug into the team you already have. Your IT staff keep the decisions and the day-to-day relationships. We take on the work that's burning them out, and add the specialist depth and round-the-clock coverage that's hard to hire for. We're Pulse Tech, based in Brampton, Ontario, working with organizations across Canada.
Co-managed IT is a partnership between your internal IT staff and an outside provider. Instead of replacing your team, we work next to them.
You decide which tasks we handle, which ones stay in-house, and how we hand work back and forth. Your team maintains control while gaining access to additional technical resources and support.
Your IT team may be doing its best, but growing responsibilities can make it difficult to keep everything running smoothly.
Your IT lead spends more time on password resets and everyday requests than on important projects.
One person holds all the technical knowledge, making holidays and unexpected absences stressful.
Nobody is watching your network overnight, on weekends or outside regular business hours.
Important security improvements keep getting pushed to next quarter because the team is already overloaded.
You're opening new sites, adding employees or preparing for audits without enough IT resources.
You've been trying to hire a specialist for months but haven't found the right technical expertise.
Every business has different requirements. Here's an example of how responsibilities can be shared between your internal team and Pulse Tech.
| Area | Your In-House Team | Pulse Tech |
|---|---|---|
| Strategy and Budget | Leads decisions | Provides advice |
| Helpdesk | Handles priority staff and local requests | Handles overflow and after-hours support |
| Network and Server Monitoring (NOC) | Reviews alerts | Monitors and responds 24/7 |
| Security Monitoring (SOC), EDR, Firewall and Phishing Protection | Sets policies | Monitors, investigates and responds |
| Patching and Backups | Approves schedules | Runs and checks them |
| Cloud and Server Projects | Owns requirements | Provides specialist engineers |
| Vendor and Licence Management | Owns relationships | Supports where needed |
Choose the level of additional support that makes sense for your current team and business requirements.
Your internal team handles the daily workload. We catch the spillover, help manage additional tickets and provide overnight or after-hours monitoring and support.
Access additional expertise for cloud, servers, cybersecurity, VoIP or networking projects when you need deeper technical capabilities.
For growing companies with multiple sites, we provide additional tools, monitoring and engineers working under the direction of your IT leader.
Give your internal IT team the resources, technical expertise and additional support they need without replacing the people who already know your business.
Access additional technical expertise across networking, servers, cloud, cybersecurity and VoIP, based on your agreed service scope.
Security monitoring, managed firewall, EDR and phishing protection, along with support for applicable compliance and audit preparation.
Reduce the everyday workload so your internal IT professionals can focus on projects that move the business forward.
Disaster recovery, uptime monitoring and server patching can continue even when an internal team member is unavailable.
A defined monthly service cost can help reduce reliance on unplanned overtime, contractors and emergency call-outs.
Understand the differences and choose an IT support model that matches your organization's structure and technical requirements.
| Comparison | In-House Only | Fully Managed | Co-Managed |
|---|---|---|---|
| Who Runs IT? | Your staff | The provider | Both, working together |
| Best For | Teams with deep internal skills | Companies with no IT staff | Companies with IT staff who need more |
| Control | Full internal control | Shared with provider | You stay in the lead |
| 24/7 Coverage | Costly to build internally | Included as agreed | Added where needed |
| Specialist Skills | Hard to hire and retain | Provided by the partner | Added where needed |
We take a collaborative approach to make sure our services fit your existing IT structure, tools and business priorities.
We learn about your IT team, current tools and the areas where additional support would make a difference.
Together, we agree on task ownership, ticket escalation procedures and responsibilities.
We connect securely to your environment and align with your existing tools wherever possible.
We begin with an agreed limited scope, share reports and make adjustments before expanding.
Ongoing reviews help ensure the partnership continues to meet your changing business needs.
Many Canadian organizations need to demonstrate to customers, insurers or regulators that their IT systems are properly protected.
We help you put appropriate technical controls and documentation in place, supported by security monitoring according to your agreed service scope.
Depending on your organization's requirements, this may include support related to PIPEDA, PHIPA for healthcare providers, and frameworks such as CyberSecure Canada.
Whether you run a clinic, law firm, manufacturing plant or transport operation, your business needs reliable technology and a responsive IT team.
Support for technology environments where system availability and data protection are important.
Additional IT support for professional environments handling important business and client information.
Technology support for business operations, networks, servers and multiple locations.
Additional IT resources to help support operational systems and distributed business locations.
Hear how organizations have worked with Pulse Tech to strengthen their IT operations and fill technical resource gaps.
Working with Pulse Tech Corp has been a game-changer. Co-managed IT support model helped us avoid hiring multiple specialists while still upgrading our cybersecurity and support across sites.
Pulse Tech stepped in when we were struggling to hire internally. Their team seamlessly filled the gaps, helped us with Server Management and improved our uptime.
Have questions about working with an external IT partner? Here are answers to common questions.
No. The purpose of co-managed IT is to support your existing team. Your staff stays in charge, and we take on the workload and responsibilities you assign to us.
Costs depend on your company size, selected services, number of users and required hours of coverage. We'll provide a quote based on your actual IT environment and needs.
No. Co-managed IT can work for any business with at least one internal IT professional who needs additional resources or specialist expertise. Growing and mid-sized businesses can benefit from this model.
We define responsibilities and escalation procedures before starting. Your team retains leadership over your environment. Our engineers communicate and escalate concerns rather than overriding agreed decisions.
Yes. You can begin with after-hours monitoring, overflow support or a specific technical project, then expand the arrangement as your requirements evolve.
Yes. Pulse Tech supports organizations across Canada through remote services. On-site availability can be discussed based on your location and project requirements.
A contractor generally provides individual technical resources. Co-managed IT provides a broader support partnership that can include a team, monitoring tools, escalation procedures and coverage when an individual engineer is unavailable.
Your IT team doesn't have to handle everything alone. Book a strategy call with Pulse Tech. We'll listen to your challenges, understand your existing setup and discuss how a co-managed IT partnership could work for your business.
