Questions to ask…

Many companies face challenges receiving actual support, even if they get quick, automated responses. This situation often arises because IT staff are stretched thin, assisting other customers while you are going through emergency, leaving little room for dedicated attention. 

When there is emergency, we quickly spring into action. Multiple engineers are deployed right away to assess the severity and take the immediate actions. You informed during the process. We work round the clock to ensure minimizing the recovery time. 

Be sure to ask MSPs about their risk management plans. A reliable MSP should have policies and procedures in place to limit exposure to threats and respond to disasters. We take precautions so the emergencies do not happen. We plan before hand and keep a practical stage ready – fully discussed with client on what can you expect.  

Cyber threats are the hardest to address. Ideally, you would want to select an MSP that immediately responds with a plan to track, contain, and remedy the breach. MSP must have the necessary expertise and knowledge to proactively protect you from any cyber-attacks and address them effectively. 

Our team specializes in deployment, support and management of Servers, Virtualization, Security, Firewalls, O365, cloud services, Backups (local and off-site), end-point protection, Wi-Fi, VoIP and all areas of networking.  

Finding the right MSP involves looking for a team skilled in diverse areas. More than getting the job done; it’s about forming a long-term, beneficial relationship. Understanding the MSP’s team structure, their core values (expertise, availability, and certifications), and how they align with your business needs is important.  

Choosing the right Managed Service Provider (MSP) often depends on whether they have experience in your specific industry. It’s important to partner with an MSP who understands your field and can cater to your unique needs. An MSP experienced in your industry brings not just IT expertise but also knowledge of compliance and security, ensuring your business operates smoothly and securely. 

We have handled hundreds of upgrades since 2001, catering to various industries & have the technical expertise and experience in handling complex IT projects.  Complete network upgrades require a deep understanding of network architecture, security, and the latest technologies. It involves, a balanced provisioning of resources allowing smooth data access, rights, application handling and backup. Network upgrades can involve significant changes to your IT infrastructure, potentially disrupting operations if not managed correctly. 

An experienced MSP will have a track record of successfully managing such upgrades, indicating they can handle the intricacies of your project.  

An MSP with extensive experience in network upgrades is likely to have established methodologies to minimize downtime and ensure a smooth transition, reducing operational risks. 

We offer competitive flat fee structure with no surprises. We clearly analyse your Infrastructure while onboarding and give you a road map of improvements and their benefits for your business. Our Managed service include, proactive monitoring, proactive support, reactive support, backup monitoring/repairs and gap analysis. Always ensure that the SLA mentions what is excluded and included in the offerings 

Understanding an MSP’s support hours ensures that their availability aligns with your business operations. If your business operates outside of standard 9-to-5 hours, you’ll need an MSP that can provide support during your operating hours, including evenings, weekends, or even 24/7 if necessary. In the event of an IT issue, every minute can matter. A quick response to address problems, minimizes downtime will keep your operations running smoothly. 

IT emergencies don’t adhere to a schedule. Whether it’s a cybersecurity breach, server failure, or a critical software issue, you need to know if the MSP can provide immediate assistance when it’s most needed, regardless of the time or day. 

Case Studies

IT Services for Manufacturing

Case Studies

For any questions:

Please get in touch by Phone : 905-488-5400 or
by E-mail : sales@pulsetech.ca

or fill the form below and we will connect back to you.

Name(Required)
This field is for validation purposes and should be left unchanged.